Cancellation Policy

Cancellation Policy

When you book a Truely Tribal Tour we want you to be totally satisfied with the arrangements so that you will book with us again in the future. To avoid misunderstandings you should be in no doubt as to the commitments we have to you and, in turn, the obligations you have to us. Listed below are a number of important points which we would like you to read carefully. None of the terms or conditions are intended to contravene or contradict with The Australian Consumer Law.

General

If you wish to cancel your tour, for whatever reason, you must let us know as soon as possible. This can be done on the phone or in writing. Cancellation will be effective at the time notification is received by Truely Tribal.

If You Cancel Your Tour

If you cancel your tour for any reason we will be forced to apply our cancellation charges at the following rates:

Full Refund = Cancellations made outside 30 days prior regular tour departures
Full Refund = Cancellations made outside 45 days prior Kangaroo Island Tours
Full Refund = Cancellation made outside 75 days prior Murray River Cruises
Full Refund = Cancellation made outside 90 days prior Charter Tours

Loss of tour deposit = Cancellations made within 15-30 days prior regular tour departures
Loss of tour deposit = Cancellations made within 30-45 days prior Kangaroo Island Tours
Loss of tour deposit = Cancellations made within 60-75 days prior Murray Cruises
Loss of tour deposit = Cancellations made within 60-90 days prior Charter Tours

No Refund = Cancellations within 14 days prior regular tour departures
No Refung = Cancellation within 30 days prior Kangaroo Island Tour departures
No Refund = Cancellation within 60 days prior our Murray River Cruises
No Refund = Cancellation within 60 days prior Charter Tours

If If Truely Tribal is able to resell your seat, we will refund the amount of what your tour ticket was sold for (example last minute price to fill your spot).

Should you cancel your tour due to medical reasons, you may be able to reclaim cancellation charges, if the reason for cancellation is covered by your travel insurance. Truely Tribal cannot advice you on how to make your claim. You must deal directly with your Insurance Company. We will send you a Cancellation Confirmation.

If any person with whom you are sharing a room should cancel, and you wish to continue with your holiday as planned, we will make every effort to transfer you to a suitable room, if available. If this is not possible, or if this results in any additional charges, we reserve the right to pass on these charges to you.

If, after booking your tour, you are prevented from travelling and wish to transfer the booking to another person, Truely Tribal will agree as long as the other person satisfies all the conditions applicable to the package, and subject to both persons accepting joint and several liabilities for full payment of the package price.

Requests for changing the booking to another departure date within 15-30 days prior tour departure will incur an amendment fee of 10% of the total tour price.

Requests for changing the booking to another departure date within 14 days prior tour departure will be treated as a cancellation.

If We Change or Cancel Your Tour

Because our tour details are prepared months in advance it could become necessary, in certain circumstances, to change your tour arrangements, to amend itineraries, change accommodation,or to cancel your tour because it has failed to attract the minimum number of passengers required for the tour.

Truely Tribal ensures that goods or a service included in a travel package/tour arranged by us are provided in accordance with any representation about the goods or service made in an itinerary, quotation or promotional material for the package.

Despite subsection, if, because of circumstances reasonably beyond Truely Tribal’s control, goods or a service (the “unavailable component”) are unavailable when required to be provided under the package, Truely Tribal must:

provide, as far as reasonably practicable, goods or a service of a similar type, value and quality as the unavailable component or
if Truely Tribal cannot reasonably comply with an alternative, refund the cost of the unavailable component
However, if goods or a service of a similar type, value and quality are unavailable, Truely Tribal may, with the informed consent of the tourist who purchased the travel package, substitute other goods or another service of similar value

You can read our full Booking Terms and Conditions here.